Whether you are looking for a class schedule, need help finding a pantry item, or want to troubleshoot a recipe from our site, this is the place to start. We keep answers practical and straightforward, so you can get back to the stove quickly.
Whether you are unsure which soy sauce to buy, want to check a class schedule, or need help finding a recipe that fits what is already in your fridge, we are here to point you in the right direction. Tell us a little about what you are working on, and we will get back to you with a practical answer.
Describe what you need help with, and we will reply within one business day. If you are asking about a specific class or a product from the pantry, include the name so we can give you a precise answer.
If you have a quick question about a class date or a product in the shop, you can also call or email us during opening hours.
Whether you are mid-way through folding dumplings or trying to figure out which soy sauce to grab, we keep support simple. Send a note with a photo or a short description, and we will get back to you with a practical answer, not a generic reply.
Most questions are about substitutions or timing, so we answer those first. For anything related to an order from the pantry shop, include your order number and we will sort it out quickly.
Email works best for detailed questions. If you prefer to talk it through, call during shop hours and we will help you find what you need.
Not sure which class fits your level, or need to move a booking? Tell us what you want to cook and when you are free. We will suggest the right session and handle any schedule changes.
Response within one business day
Missing an item, or a jar arrived damaged? Include your order number and a quick note. We will replace it or refund the item without a long back-and-forth.
Response within one business day
Sauce split, dumplings stuck, broth too salty? Describe what happened and we will walk you through a fix. A photo of the dish helps us give a more accurate answer.
Response within two business days
Questions about redeeming a class voucher or checking a gift card balance? Send the voucher code and we will confirm the details for you.
Response within one business day
Many common questions about class formats, pantry shipping, and recipe substitutions are already answered in our help pages.